How to request a refund
Email hello@scavi.app from your account email, or identify that email and the Polar order number. State which charge you want refunded. Do not send card details, passwords or identity documents.
Our voluntary seven-day refund window runs from the date of the charge. Requests within this window are eligible for a full refund of that charge. Mandatory rights to refunds, withdrawal or remedies under applicable law remain unaffected, including where they provide a longer period.
How refunds and cancellation work
Purchases and refunds are processed by Polar as Merchant of Record. Approved refunds return through the original payment method; the time until funds appear depends on the payment provider and bank.
Cancellation and refunds are separate actions. Canceling automatic renewal does not automatically refund an earlier payment. A refund by itself may not cancel a subscription; tell us if you also want renewal canceled. We will confirm the treatment of access and renewal when handling the request.
Outside the voluntary refund window, contact us about duplicate charges, billing mistakes or service problems. Any mandatory legal rights and Polar's own refund powers continue to apply.
Contact
GROM CAPITAL LLC (ԳՐՈՄ ԿԱՊԻՏԱԼ ՍՊԸ). 3 Hakob Hakobyan Street, Arabkir, Yerevan 0033, Republic of Armenia. Email: hello@scavi.app.